Half of our clients come to us with an existing implementation already in place. They were promised a bespoke suit and got a one-size-fits-all that doesn't close on any side. They ask for support and feel like they're talking to a call centre, not to someone who actually listens. They've lost faith in the product, not because Business Central doesn't work, but because nobody ever bothered to make it truly theirs.
And that's where we come in: the broom wagon. The one that picks up whatever's been left behind along the way, stops to take a proper look at it, and decides what can be saved, what needs fixing, and what has to be rebuilt from scratch.
I won't lie to you, there's a hard side to this: taking on development you didn't build yourself, understanding — or guessing at — decisions you wouldn't have made, and on top of that, taking responsibility for making it actually work from now on. There's no «not my problem» here, you just have to roll up your sleeves and get on with it.
But it's also one of the most rewarding parts of this job: seeing a client's face when someone finally tells them «this can be fixed» and, above all, «I'm listening to you». Winning back the trust of someone who had already given up on their ERP is priceless.
So if your Business Central «works, but doesn't convince you», or your current partner always keeps you waiting on hold… we're the broom wagon. We arrive last, but we arrive. And we clean up whatever needs cleaning.